Privacy Policy

1. Operating Entity and Scope of Application

The Service is operated by 三河市雲善文化傳媒有限公司 (Unified Social Credit Code 91131082MAKLR1YP3C, registered address: W-3-1003, Oriental Hawaii Apartments, East Side of Yanshun Road, Yanjiao Development Zone, Sanhe City, Langfang City, Hebei Province, China).

This policy applies to the processing of personal data involved when you browse this website, order goods, inquire about number records, subscribe to notifications, or contact customer service.

2. Types of Data We Collect

• Identity and contact data: name, email, contact phone number, delivery address.
• Order data: ordered goods, amount, order number, delivery information, and remarks.
• Payment data: payment status, transaction number, and necessary information provided by third-party payment services; the Service does not store full credit card numbers.
• Number record data: placement number, placement date, the "surname + 〇" or custom code you voluntarily provide, and on-site images.
• Customer service data: questions and correspondence you voluntarily provide via email or other channels.
• Usage data: browsing records, device information, and IP address, used for website security and traffic analysis.

3. Purposes of Collection and Legal Bases

• Performance of sales contract: processing orders, packaging, shipping, after-sales service, and refunds.
• Compliance with legal obligations: record retention required for tax, consumer protection, and dispute resolution.
• Legitimate interests: maintaining website security, preventing fraud and abnormal transactions.
• Consent: sending marketing or notification emails (you may withdraw at any time).

4. Cross-Border Data Transfer and Storage Location

The Service's website and databases are located in Singapore; therefore, your personal data will be transmitted from Taiwan, Singapore, or Malaysia to Singapore for storage and processing.

We conduct cross-border transfers only to the extent necessary to complete orders, provide after-sales service, and comply with laws, and we require entrusted processors to adopt corresponding protective measures.

Pursuant to Article 39 of China's Personal Information Protection Law, before providing personal information overseas, we will inform you of the name, contact information, processing purpose, and method of the overseas recipient, and obtain your separate consent. By checking the consent box when placing an order, you acknowledge and agree to the above cross-border transfer.

5. Rights of Customers in Taiwan (Personal Data Protection Act)

Pursuant to Article 3 of Taiwan's Personal Data Protection Act, you may exercise the following rights with respect to personal data held by the Service:

• To make inquiries or request access.
• To request a copy.
• To request supplementation or correction.
• To request cessation of collection, processing, or use.
• To request deletion.

6. Rights of Customers in Singapore (PDPA)

Under Singapore's Personal Data Protection Act, you may access your personal data held by us, request correction, withdraw consent, and raise questions regarding the processing of personal data.

The Service's Data Protection Contact is [email protected], and we will respond within a reasonable period.

Withdrawal of consent does not affect processing already carried out based on consent before withdrawal, but after withdrawal we may be unable to continue providing services that require such data (e.g., shipping).

7. Rights of Customers in Malaysia (PDPA 2010)

Under Malaysia's Personal Data Protection Act 2010, you have the right to access and correct personal data, and may request restriction of processing or cessation of use of data for direct marketing.

Please send relevant requests to [email protected].

You may request to stop receiving marketing messages at any time, and we will stop sending after receiving notice.

8. Wish Content (Only When You Voluntarily Request)

The Service does not collect, record, or inquire about the content of your wishes.

If you voluntarily request to bring a self-written paper up the mountain, the content is prepared and kept by you; we do not read, write on your behalf, or express it on your behalf, nor do we make any commitment or use regarding the content.

9. Cookies and Traffic Analysis

This website uses necessary cookies to maintain login status and shopping cart functionality; traffic analysis tools may also be used to understand page usage.

You may refuse cookies through your browser settings, but this may cause some functions to be unavailable.

Non-essential cookies are enabled only after you consent via the website prompt.

10. Data Security and Retention Period

• Data is transmitted via encrypted connections and stored in a controlled server environment.
• Only necessary personnel may access personal data.
• The retention period is the period required to complete transactions, after-sales service, and legal requirements; upon expiration, data is deleted or anonymized.

11. Minors

The Service does not actively collect data from persons under the legal age of majority. If you are a minor, please have your legal representative place orders on your behalf.

12. Policy Modifications and Contact Information

When this policy is modified, we will update the update date on this page. Material changes will be announced on the website.

Contact email: [email protected]

Operating entity: 三河市雲善文化傳媒有限公司 (W-3-1003, Oriental Hawaii Apartments, East Side of Yanshun Road, Yanjiao Development Zone, Sanhe City, Langfang City, Hebei Province, China)